Consumer rights
Right of withdrawal
For consumers who conclude a contract on this website. Last updated: 11 August 2026.
Convenience translation. The German version is the legally binding one.
Bought in the App Store or on Google Play? Then this instruction does not apply — the contract is with the store. Withdrawal and refunds are handled there. How to get there is described under Cancelling and refunds.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us
Address for withdrawal
Larisa Schlosser
Erlenhain 16
88480 Achstetten, Germany
Email: support@stocklife.io
of your decision to withdraw from this contract by means of a clear statement — for example a letter sent by post or an email. You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we must reimburse all payments we have received from you, including delivery costs — with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us — without undue delay and at the latest within fourteen days from the day on which we received notice of your withdrawal from this contract.
For this reimbursement we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; in no case will you be charged fees because of this reimbursement.
If you requested that the service begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you inform us of the exercise of the right of withdrawal in respect of this contract, compared with the total scope of the services provided for in the contract.
Early expiry of the right of withdrawal
In the case of a contract for the supply of digital content that is not supplied on a tangible medium, your right of withdrawal expires early if
- you have expressly consented to us beginning performance of the contract before the withdrawal period expires,
- you have confirmed your knowledge that by giving your consent you lose your right of withdrawal when performance of the contract begins, and
- we have provided you with a confirmation of the content of the contract, including this information, in text form.
We obtain both declarations separately during the payment process. As long as you do not give them, provision only begins after the withdrawal period has expired, and your right of withdrawal remains fully in force.
Model withdrawal form
If you want to withdraw from the contract, please fill in this form and send it back. Its use is voluntary.
To
Larisa Schlosser
Erlenhain 16
88480 Achstetten, Germany
support@stocklife.io
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the provision of the following service (*)
______________________________________________
Ordered on (*) / received on (*)
______________________________________________
Name of consumer(s)
______________________________________________
Address of consumer(s)
______________________________________________
Signature of consumer(s) (only if this form is sent on paper)
______________________________________________
Date
______________________________________________
(*) Delete as appropriate.
Purchases through the App Store and Google Play
If you took out the subscription through the Apple App Store or Google Play, the contract for the paid service is with the respective store operator. Withdrawal, cancellation and refunds are then governed exclusively by its terms and are requested there. A declaration addressed to us cannot end a contract concluded there — the page Cancelling and refunds describes the way to the right place.